Here at Free2Learn at Work we are celebrating becoming an official training provider for WorldHost Customer Service training for the hospitality and tourism industries.
WorldHost has long been recognised as one of the most prestigious customer service qualifications and is well-renowned across the hospitality, leisure, tourism and catering industries as a world-class qualification. The WorldHost training programme was inspired by the Olympics and was rolled out to thousands of the volunteers and staff for London 2012.
The qualifications offered by the WorldHost course are sought after by many hotel and restaurant employees and employers as a means of giving them the knowledge and training necessary to deliver their service at a superior standard throughout the customer journey.
With the rise of social media and online reviews, modern businesses have a whole new area of publicity to consider. Businesses need to ensure that the stories being told about them online are a positive reflection of their outstanding and personal service, where the customer was made to feel special – that’s where WorldHost training can help.
Training your team with a qualification like WorldHost will also increase their loyalty and job satisfaction and in turn reduce staff turnover and decrease recruitment costs. Also, if you are eligible for training with Free2Learn at Work then the training won’t cost you a penny either. What’s more, when you put more than 50% of your businesses employees through WorldHost training then you receive a WorldHost plaque and a listing on the official WorldHost website for two years as a WorldHost Recognised Business.
Topics included for your team on WorldHost training:
• Why customer service is such an important part of their role
• How to make an excellent first impression and make customers feel welcome
• How using customers’ names can help to create a good rapport, and techniques for remembering names
• Communication skills for success
• How to empathise with customers, and why handling their concerns is so important
• Why listening is an essential part of the customer service process, and how to do it effectively
• The value of tourism, and the important role they play in generating revenue for your business and the wider tourism economy
• How to ‘go the extra mile’ – including making five commitments on how they will do this in your business