A Need for UK Security

In light of the heart-breaking and tragic events which have unfolded recently across the globe and more recently in London, officials everywhere are deliberating how to best combat terrorism and provide additional, professional security. The current threat level for terrorism in the UK is severe, and in response to this threat, police and security services are working diligently to keep possible terrorists under surveillance and to protect the public.
The terrorist attack outside a concert arena in Manchester confronted security operations, and exposed the vulnerabilities of security patrol. Showsec, the concert’s security provider, were instructed to safeguard only who entered or left the arena, but not just outside the arena, where the attack occurred. The true vulnerabilities in security lie in the areas which are only loosely secured, such as outside a concert, the lobby of an airport, or the streets- areas which have minimum security, but not enough to prevent an attack.


Security is an ever-needed and growing industry. As mentioned before, the UK is in a state of national emergency, and another terrorist attack is deemed very likely by authorities.

The recent terrorist attacks in Manchester Arena and London Bridge have hurled security and policing to the top of the agenda. Security is an industry which will always need a large workforce, and Britain is already hiring thousands of new recruits as counter-terrorism measures.


The recent events and the UK’s severe threat level are dreadful and grave occurrences. This has led to an opening for more security work and opportunities. Free2Learn offers a security course which sets up a platform to find work in this fundamental sector. By offering loss prevention, fire safety, manual handling, and health and safety skills, as well as covering the cost of acquiring the SIA license, F2L will help you to find your place in the security field.

In this age of terrorism, the UK needs more security workers and officials to counter the atrocious acts, scrutinise suspects, and help protect the public. The skills and qualifications learned during the security course at Free2Learn will employ you in a job in which you can alleviate the public worry, secure those vulnerable public areas around the UK, and join the efforts to combat terrorism.

Why Customer Service is Revolutionising the Security Industry

Traditionally, many have perceived that security guards and door staff need to be big, tall and intimidating men to be able to prevent crime and maintain public safety on the job. But times are changing and not only are more women entering the profession, an emphasis on delivering customer service is revolutionising the industry.

And when you think about it, it makes complete sense. Who would you rather hire to cover security at your event? A company who’s security staff are disinterested, surly and intimidating. Who doesn’t keep in regular contact with you, the client, and who doesn’t address issues in a timely and professional manner? Or a company who’s staff are highly trained, polite and professional, who fit in with your existing staff and a company who goes the extra mile to make sure your security needs are met?

It’s a no brainer.

So how can companies ensure their customer service is second to none? 

Weve 10 ideas below:

  1. Ensure your frontline staff are fully trained and licensed
  2. You and your staff, prioritise the security of the client, its customers, staff and venue at all times
  3. You offer a speedy, friendly and reliable service to your clients. You respond quickly and deal with queries and complaints professionally
  4. Your front line staff turn up on time, are polite and are alert and attentive at all times
  5. Your frontline staff are friendly and polite to all they encounter and only ‘intervene’ when necessary
  6. Your frontline staff intervene effectively and efficiently without attracting undue attention or disturbing other patrons
  7. Your front line staff are able to build rapport with the customers at an event – as this goes a long way to ensuring an event is safe and welcoming
  8. Your front line staff become a part of the team at the venue, and are an extension of your clients staff
  9. You keep in regular contact with your clients and check in to see if there’s any other ways you can provide great service to them
  10. The personal image of your security staff is important and they are smart and professional looking at all times



How to Find Out If You Need The Mandatory Physical Intervention Training

It is now a legal requirement for door supervisors to have Physical Intervention Training before they are able to renew their SIA licence, but it’s also something we recommend for security operatives who also could face similar challenges and need the skills to deal with them to minimise the risk of injury to members of the public and to themselves.

Free2Learn at Work offer free Physical Intervention Training and Refresher courses, but it’s not always easy to know whether you need to take it or not. Here’s how to find out whether you need to take the extra training or not.


You DONT need to if:

  • Your Door Supervision qualification was awarded after September 2010
  • Your Door Supervision qualification certificate says [AWARDING BODY NAME] Level 2 Award in Door Supervision (QCF)

You DO need to if:

  • Your Door Supervision qualification was awarded before 2010
  • Your Door Supervision qualification was awarded between June and September 2010 and your training course did not include the physical intervention skills module


If you need the extra training you’ll need to pass the ‘Up-Skilling for Door Supervisors’ award before you can renew your license. This is available through training providers who offer the licence-linked door supervision qualification.


This is a 1 day training in physical intervention, plus self-study on topics such as:

  • first aid
  • awareness of terrorist threats
  • considerations dealing with young people and children


The physical intervention training has been included as a stand-alone unit since June 2010, so if you’ve completed it before, you don’t need to again. You just need to submit your certificate to the training provider and ask for it to be recognised as prior learning. You will still need to complete a self-study workbook and pass an assessment to gain the full qualification, however.


To find out more about getting this qualification training for free, please contact Free2Learn.