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Level 2 :Certificate in Contact Centre operations
Date:
September 7, 2023
Level 2 Certificate in Contact Centre operations
Course duration: 4-6 WEEKS
Salary Range: £19,000- £27,000 per year*
Level 2
Level 2 Certificate in Contact Centre operations
This programme will equip you with the knowledge and skills to be able to work effectively or progress into employment in a contact centre. This programme is ideal if you want to work in a contact centre operational role or if you want to progress further in your contact centre career
Qualification
Certificate in Contact Centre operations
Course duration
4-6 Weeks
Location
Online
Study mode
Self Paced
Fee
Next start date
Various
Awarding body
NCFE
Skills Gained
This course will cover
Principles of personal effectiveness in a contact centre
Principles of health and safety in a contact centre
Principles of personal responsibilities and working in a business environment
Principles of using systems and technology in a contact centr
Principles of selling in a contact centre
Principles of communication and customer service in a contact centre
Funding and Eligibility
All of the courses are fully funded for eligible learners. Eligibility criteria include proof of benefits and ID, lawful residence in the UK for over 3 years, and completion of the Maths & English online assessments.
Fees for selected part-time courses can be waived for students on low incomes, or those who get certain benefits. See our Funding page for further information.
If it’s a HE course you’re interested in, such as a HNC/D or degree, then you can access financial support via the Student Loan Company. Student Loans are only repaid once you’ve completed your course and earn above the income threshold (currently £27,295 per year). Loans can be taken out for tuition fees and for living expenses. See www.gov.uk/student-finance for more details.
No. We understand some people want to study a course but can’t commit to studying on campus. We offer a range of courses that can be studied online and at your own pace. Take a look at the full list of courses that are available to study in the comfort of your own home.
Skills Gained
Elevate your career prospects with the Level 2 Certificate in Contact Centre Operations. In just 4-6 weeks, this comprehensive program hones your skills to deliver outstanding customer service in a contact centre environment. You’ll develop a keen insight into customer needs, refine your performance through constructive feedback, and master the art of promoting products and services effectively. This certification is recognized by industry standards, ensuring you’re well-prepared for roles demanding exceptional customer interactions. Plus, our flexible start dates make it convenient for you to begin your journey towards a successful contact centre career
Attaining the Level 2 Certificate in Contact Centre Operations empowers you with in-demand skills, setting you apart and increasing your appeal to employers in industries that prioritize exceptional customer interactions.
Upon earning the Level 2 Certificate in Contact Centre Operations, you open doors to a multitude of career opportunities in customer-focused positions. From customer service management to client relations, this qualification equips you to excel and succeed in industries where exceptional customer experiences are of utmost importance.
Employment
Career path and progression
Climb the career ladder with the Level 2 Certificate in Contact Centre Operations. In just 4-6 weeks, this online course sharpens your customer service skills to perfection. You’ll gain valuable insights into customer needs, fine-tune your performance through constructive feedback, and become adept at promoting products and services. With recognition from ICQ, this qualification sets you on a trajectory for success in roles that require flawless customer interactions
STEP 1
Level 2 Certificate in Contact Centre Operations
Enrol Salary: £19,000- £27,000 p.a.
Enrol Possible Jobs: Contact Centre Representative, Customer Service Agent
STEP 3
Level 3 NVQ Diploma in Contact Centre Operations
Enrol Salary: £25,000 – £35,000 p.a.
Enrol Possible Jobs: Contact Centre Team Leader, Customer Service Supervisor
STEP 3
Level 3 Certificate in Contact Centre Operations
Enrol Salary: £27,000 – £37,000 p.a.
Enrol Possible Jobs: Contact Centre Manager, Customer Experience Manager
STEP 4
NCFE Level 3 Diploma in Customer Service (601/3974/2)
Enrol Salary: £40,000 – £50,000 p.a.
Enrol Possible Jobs: Customer Service Director, Operations Manager
STEP 5
NCFE Level 3 Diploma in Business Administration (601/3965/1)
Enrol Salary: £40,000 – £60,000+ p.a.
Enrol Possible Jobs: Business Development Manager, Senior Operations Director
Employment
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