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Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain – instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business’s success. If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers’ needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
Certificate in Principles of Customer Service
Elevate your career prospects with the Level 2 Certificate Principles of Customer Service. Over 6-8 weeks, this online course refines your ability to provide exceptional customer experiences. Gain insights into customer needs, refine performance through feedback, and skillfully promote products and services. This ICQ-accredited qualification positions you for excellence in roles that demand impeccable customer interactions.