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Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain – instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business’s success. If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers’ needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
Certificate in Principles of Customer Service
6-8 Weeks
Online
Self Paced
Various
ICQ
All of the courses are fully funded for eligible learners. Eligibility criteria include proof of benefits and ID, lawful residence in the UK for over 3 years, and completion of the Maths & English online assessments.
Fees for selected part-time courses can be waived for students on low incomes, or those who get certain benefits. See our Funding page for further information.
If it’s a HE course you’re interested in, such as a HNC/D or degree, then you can access financial support via the Student Loan Company. Student Loans are only repaid once you’ve completed your course and earn above the income threshold (currently £27,295 per year). Loans can be taken out for tuition fees and for living expenses. See www.gov.uk/student-finance for more details.
No. We understand some people want to study a course but can’t commit to studying on campus. We offer a range of courses that can be studied online and at your own pace. Take a look at the full list of courses that are available to study in the comfort of your own home.
Amplify your career potential with the Level 2 Certificate Principles of Customer Service. Over 6-8 weeks, this online course polishes your ability to deliver exceptional customer experiences. You’ll gain a deeper understanding of customer needs, refine your performance through feedback, and adeptly promote products and services. With ICQ recognition, you’re equipped to excel in roles requiring impeccable customer interactions. Flexible start dates accommodate your convenience.
Achieving the Level 2 Certificate Principles of Customer Service equips you with sought-after skills, distinguishing you and amplifying your value to employers across industries that prioritize exceptional customer experiences.
Upon completing the Level 2 Certificate Principles of Customer Service, you unlock diverse career pathways in customer-centric roles. From customer service management to client relations, this qualification equips you to excel and thrive in industries where outstanding customer experiences are paramount.
Elevate your career prospects with the Level 2 Certificate Principles of Customer Service. Over 6-8 weeks, this online course refines your ability to provide exceptional customer experiences. Gain insights into customer needs, refine performance through feedback, and skillfully promote products and services. This ICQ-accredited qualification positions you for excellence in roles that demand impeccable customer interactions.