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Level 2 : Diploma for Customer Service Practitioners
Date:
August 29, 2023
Level 2 Diploma for Customer Service Practitioners
Course duration:
Salary Range: £16,000 – £22,000 per year*
We offer free CV development and interview prep.
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Level 2
Diploma for Customer Service Practitioners
This course is designed to provide you with the knowledge, skills and understanding to work in a customer service role within any organisation.
Qualification
Diploma for Customer Service Practitioners
Course duration
Location
Mill Wharf and online
Study mode
Hybrid
Fee
Next start date
Various
Awarding body
NCFE
Why choose us
Free CV development
Free interview prep
Recongised qualification
Great learning support
Skills Gained
This course will cover
Principle of Customer service within team and organisation
About organisations and their customers
How to deliver a high-quality customer experience
Effective communication with a range of customers
How to support and improve customer service
Funding and Eligibility
All of the courses are fully funded for eligible learners. Eligibility criteria include proof of benefits and ID, lawful residence in the UK for over 3 years, and completion of the Maths & English online assessments.
Fees for selected part-time courses can be waived for students on low incomes, or those who get certain benefits. See our Funding page for further information.
If it’s a HE course you’re interested in, such as a HNC/D or degree, then you can access financial support via the Student Loan Company. Student Loans are only repaid once you’ve completed your course and earn above the income threshold (currently £27,295 per year). Loans can be taken out for tuition fees and for living expenses. See www.gov.uk/student-finance for more details.
No. We understand some people want to study a course but can’t commit to studying on campus. We offer a range of courses that can be studied online and at your own pace. Take a look at the full list of courses that are available to study in the comfort of your own home.
Skills Gained
Showcasing expertise in customer service principles through this diploma can significantly enhance your prospects of securing sought-after roles in various industries.
Gaining proficiency in the Level 2 Diploma for Customer Service Practitioners provides you with sought-after skills that distinguish you from other candidates, positioning you as a valuable resource for employers.
With the Level 2 Diploma for Customer Service Practitioners, you unlock doors to a diverse array of fulfilling career paths in customer service and support roles across various industries, including positions in customer relations, service quality, and team leadership.
Employment
Career path and progression
Upon completing the Level 2 Diploma for Customer Service Practitioners, you can launch your career as a Customer Service Representative.
Progression options include roles like Customer Service Supervisor or Team Leader. As you gain experience, you can aim for positions such as Customer Relations Manager, and with further development, advance to roles like Customer Service Manager or Director. This diploma forms a solid foundation for a dynamic career in customer service.
Note: The example roles and salaries are intended as a guide only
STEP 1
Level 2 – Diploma for Customer Service Practitioners
Enrol Salary: £16,000 – £22,000 p.a.
Enrol Possible Jobs: Customer Service Representative, Call Center Agent
STEP 2
Level 3 – Diploma in Customer Service
Enrol Salary: £22,000 – £28,000 p.a.
Enrol Possible Jobs: Customer Service Team Leader, Client Relations Coordinator
STEP 3
Level 4 – Diploma in Customer Experience Management
Enrol Salary: £28,000 – £35,000 p.a.
Enrol Possible Jobs: Customer Experience Manager, Customer Success Specialist
STEP 4
Professional Qualifications (e.g., CSM, CXPA)
Enrol Salary: £35,000 – £45,000 p.a.
Enrol Possible Jobs: Certified Customer Success Manager, Customer Experience Analyst
STEP 5
Specialization and Leadership Roles
Enrol Salary: £45,000 – £55,000+ p.a.
Enrol Possible Jobs: Customer Service Manager, Customer Experience Director
