T

he UK contact centre industry is a flourishing sector with many employability opportunities. The average salary for this field is between £19,000- £32,500, employing more and more people every year. With each up-and-coming company, more contact centre jobs become available! This industry embraces the value of customer contact across every communication channel and entreats a professional yet friendly atmosphere. There are countless opportunities to enter this sector, and Free2Learn will help you along every step of the way!

Based in Doncaster, you will gain the skills and qualifications necessary to succeed in an industry which is booming and established in the area. During this course, you will learn customer service skills, how to effectively lead and encourage a team, and gain knowledge in personal development and employability to help kick-start your career! Additionally, you will receive a certificate in Principles of Sales, which will then help you to excel in a basic plus commissions job. Furthermore, F2L will teach you to succeed in the basic three stages of an interview- online application, telephone interview, and face-to-face interview. This course will pave the way for you to become the perfect candidate in this sector!

ELIGIBILITY

We can provide you with free courses that give you skills local employers want.

  • You must be claiming State Benefits
  • You must be 19 or older on 31st August
  • Areas include Security and Loss Prevention, Logistic and Warehousing, Forklift and Warehousing, Hospitality, Construction.
  • Courses run in our Doncaster office. 
  • Qualifications for this course:
  • Level 2 Certificate in Personal Development for Employability
  • Level 2 Certificate in Customer Service
  • Level 1 Certificate in Principles of Sales
  • Level 2 Certificate in Team Leading Principles
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