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This programme will equip you with the knowledge and skills to be able to work effectively or progress into employment in a contact centre. This programme is ideal if you want to work in a contact centre operational role or if you want to progress further in your contact centre career
Certificate in Contact Centre operations
Climb the career ladder with the Level 2 Certificate in Contact Centre Operations. In just 4-6 weeks, this online course sharpens your customer service skills to perfection. You’ll gain valuable insights into customer needs, fine-tune your performance through constructive feedback, and become adept at promoting products and services. With recognition from ICQ, this qualification sets you on a trajectory for success in roles that require flawless customer interactions