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Course duration: 9 weeks
Salary Range: £20,000 – £28,000 +per year*
We offer free CV development and interview prep.
The customer service industry is one of the most popular and rewarding industries to work in. This course will help you gain and develop a career in the customer service industry and will provide you with the knowledge and skills which are essential to all job roles that involve working with customers. Do you want to work in this competitive yet exciting environment?
Certificate in Principles of Customer Service
9 weeks
Online delivery
Self-paced
Various
NCFE
All of the courses are fully funded for eligible learners. Eligibility criteria include proof of benefits and ID, lawful residence in the UK for over 3 years, and completion of the Maths & English online assessments.
Fees for selected part-time courses can be waived for students on low incomes, or those who get certain benefits. See our Funding page for further information.
If it’s a HE course you’re interested in, such as a HNC/D or degree, then you can access financial support via the Student Loan Company. Student Loans are only repaid once you’ve completed your course and earn above the income threshold (currently £27,295 per year). Loans can be taken out for tuition fees and for living expenses. See www.gov.uk/student-finance for more details.
No. We understand some people want to study a course but can’t commit to studying on campus. We offer a range of courses that can be studied online and at your own pace. Take a look at the full list of courses that are available to study in the comfort of your own home.
Our Level 3 Certificate in Principles of Customer Service, completed in nine self-paced weeks online, prepares you for success in this thriving industry. Gain essential skills, from resolving issues to retaining customers, and enhance your employability in this dynamic and rewarding field.
Our Level 3 Certificate in Principles of Customer Service, completed in just nine weeks online, gives you the competitive edge. Acquire skills in issue resolution, customer retention, and service optimization, setting yourself apart in this dynamic field..
With our Level 3 Certificate in Principles of Customer Service, you open doors to a world of career possibilities. In just nine weeks, this NCFE-accredited program, completed at your own pace online, equips you for success in customer-focused roles..
Embarking on the Level 3 Certificate in Principles of Customer Service, a 9-week online self-paced program by NCFE, sets you on an enriching path within the esteemed customer service sector. This qualification is your ticket to thriving in roles that involve customer engagement.
Covering a comprehensive curriculum, it equips you with expertise in resolving issues, customer retention, feedback monitoring, and strategic resource utilization. As you complete the program, you’re poised for diverse career avenues, from customer service representative to retention specialist, backed by the crucial skills demanded in this dynamic and rewarding industry.
Note: The example roles and salaries are intended as a guide only