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Course duration: 3 weeks
Qualification:
Level 2 Certificate in Customer Service
Level 2 Certificate in Contact Centre Operations
Are you interested in Customer Service? Getting a job in a call centre may be a great opportunity to develop your people skills. Call Centres are essential for a variety of industries that give you the benefit of flexible hours, and with some companies, the choice to work from home. The work involves making and answering calls and assisting callers with their questions or problems. This course will give you the skills and knowledge you need to work in this rewarding Call & Contact Industry sector.
National Certification: Increase your employability skills in Customer Service
Practical Training: You will participate in face-to-face interactive workshops and practical exercises to apply your learning to real-life scenarios – boosting your confidence!
Job & Career Guidance: We make sure you are job ready with personalised career guidance, mentoring, CV development and interview preparation to boost your employability.
3 weeks in person
Doncaster, Sheffield
Learning Difficulties
CV writing
Interview prep
In Person
Monthly dates
NCFE
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You can progress into employment with in a Contact Centre or complete work as a translator online.
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IT’s FREE! Don’t let not having a job, kill your confidence and stop you! You have nothing to lose! Signing up today!